Frequently Asked Questions

Yes, you can try Svinno Retail free for 30 days. No credit card is required to start your trial. You'll get full access to all features on the Free/Trial plan to see if it's the right fit for your business.

Absolutely! You can upgrade or downgrade your plan at any time from your admin dashboard. Changes take effect immediately, and billing is prorated.

Svinno Retail works on any modern web browser (Chrome, Edge, Firefox, Safari). We support standard thermal receipt printers (USB/Network/Bluetooth), barcode scanners, and cash drawers. For Android, we have a dedicated app compatible with Sunmi, iMin, and generic handheld devices.

We take security seriously. All data is encrypted in transit using SSL (TLS 1.2+). Our servers are hosted in secure data centers with regular backups. We do not store credit card information directly; payments are processed by PCI-DSS compliant providers.

Svinno Retail is primarily a cloud-based system. However, basic sales functionality may continue to work for a short period if internet connectivity drops, provided the page was already loaded. Data will sync once you are back online. For fully offline-capable setups, please contact our enterprise team for on-premise deployment options.

You can reach our support team via email at contact@svinnoretail.com. Premium plans include priority phone support during business hours.